One student in particular, Alice, has taken every class I have offered since the very beginning. She has been so reliable that one time I asked her to facilitate one of my classes because I was sick. She was fantastic! For years she has been trying to locate a death record for her baby brother who died in infancy. One day I was looking through Virginia Death Certificates on Ancestry.com and came across Baby Boy McCullough. Alice just happen to be downstairs working on her genealogy when I ran up to her and showed her what I had found. She was beyond excited!
A few weeks later I was working away at my desk when I received a phone call. It was Evince Magazine telling me that I had been nominated for their Exceptional Customer Service Award for August. She said that she would be in the next day to take my photo for the magazine. I was completely shocked because I had no idea who would nominate me.
When the August issue came out and hurried through the magazine to find my picture. Once I found it I read the letter underneath...it was Alice! Here is what she had to say:
I would like to nominate Danielle Pritchett, Genealogy Information Specialist at the Danville Public Library, 511 Patton Street, for the Spotting Exceptional Customer Service Award.
I recently took a class she offered: Introduction to FindAGrave.com. Much to my surprise, I was able to locate my baby brother's death record as well as my great-grandparents' death records whose names had been forgotten. Oh what a joy that was for me!
These records that I had not been able to find before now will help me put my family history together in an accurate manner. Although she is new at teaching this class, she is very good and has gone out of her way to help us do research.
Thanks to Danielle, I feel confident in sharing this family history with my family at our next gathering. Also, these records have encouraged me to share with others who are searching their family histories. Thank you, Danielle, for all your help and encouragement. What a joy to work with you in family history. See you in the next class!